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The 2022 State HIT Connect Summit, will provide a unique lens on leading-edge technology innovations, for collaborative learning, and problem-solving forum on key issues, as well as numerous networking and partner development opportunities, to inform your state strategic plan moving forward.
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Wednesday, April 20 • 8:00am - 8:45am
States of Implementation Roundtable 4: The Psychology of Technology: The Importance of Training in a Modular MES Implementation

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A large percentage of enterprise system implementations will fail to fully achieve their goals if users are not appropriately prepared, motivated, and trained to make changes in the way they work. Simply put, the benefits of even the most well-designed MES cannot be realized if the users do not understand how to use it. While there are many benefits to a modular MES, there are also unique challenges for the end-users. It is not uncommon for users to engage with multiple modules, creating challenges for effective training development and delivery. In these modular system environments, training must be driven by user roles and work processes rather than the features and functions of the MES. When training is developed in silos by different vendors with different methods, opportunities for confusion, inefficiency, and poor adoption of the MES increase. For these reasons, training needs to be centralized and integrated across the MES. A training integration approach ensures training is role-based and spans discrete modules, improving workflows and system performance.
This session will cover the experience of the Virginia Department of Medical Assistance Services (DMAS) in successfully integrating training during an innovative MES implementation.


Terrence Leahy

Director, Project Management Office, Virginia Department of Medical Assistance Services
avatar for Ajay Rohatgi

Ajay Rohatgi

Project Management Office – Information Management,, Virginia Department of Medical Assistance Services
Ajay Rohatgi has been providing Program Management leadership to Virginia’s Medicaid Enterprise System (MES) since 2016. Virginia’s MES program was initiated to implement modularity and modernize the existing Medicaid Management Information System (MMIS). He is overseeing multiple... Read More →
avatar for Nick Blake

Nick Blake

VP Client Services, Briljent
Nick Blake currently serves as the Vice President of Client Services for Briljent, where he focuses primarily on projects related to Health Information Technology (HIT) initiatives. Nick came to Briljent from the Centers for Medicare & Medicaid Services (CMS), where he was a national... Read More →

Wednesday April 20, 2022 8:00am - 8:45am EDT